Q: Does Stockpile Express sell to contractors and homeowners? A: Stockpile Express is a master distributor of heating parts, selling exclusively to wholesale distributors. Stockpile Express does not sell to contractors or homeowners.
Q: What are your business hours?A: Our hours are Monday through Friday, 8am-5pm EST.
Q: How do I reach your customer service department? A: Call us toll-free at 833-392-0114 or email us at firstname.lastname@example.org.
Q: How can I order parts from Stockpile Express? A: If you are a wholesale distributor with an established account, you may place an order by logging into your account at stockpileexpress.com. You can also use the Call us at 833-392-0114 or email us at email@example.com to place an order. We are available Monday through Friday, 8am-5pm EST.
Q: How do I set up an account with Stockpile Express? A: To create a Stockpile Express account, visit the Create an Account page. Your request will be processed in less than one business day.
Q: I don't have an account with Stockpile Express and I need to place an order ASAP. What should I do? A: Contact us at 833-392-0114 and we will help you place an order. We are available Monday through Friday, 8am-5pm EST.
Q: How can I get a quote on a part? A: Contact us at 833-392-0114 or firstname.lastname@example.org and we'll be happy to assist you. Please have the following information available when you reach out: part number, manufacturer's name (if available), model number and serial number of unit/system (if available).
Q: Does Stockpile Express accept credit cards as payment? A: At this time we do not accept online credit card payments. Customers with accounts will receive an invoice after their order ships.
Q: I forgot my password and can’t order online. What should I do? A: If you forgot your password to log into stockpileexpress.com, contact us at 833-392-0114 or by email@example.com. One of our helpful Representatives can reset your account password.
Q: Is ordering online secure? A: We use the latest technology to protect your account details and we do not sell your contact information to other companies.
Q: I'm having a problem with your website. Who do I contact? A: We apologize for any inconvenience. Call us toll-free at 833-392-0114 or email us at firstname.lastname@example.org. We are available Monday through Friday, 8am-5pm EST.
Q: Is there a minimum that I have to order? A: No. You can order whatever you need from our extensive inventory of heating parts.
Q: How will I know that you have received my order? A: After placing an order online, by phone or email, you will get an email confirmation that we received your order.
Q: I realized I ordered the wrong part. Can I cancel or revise my order? A: Contact us immediately at 833-392-0114 or through the Live Chat feature on our website, and we will try to correct your order. Please note, once an order has been shipped, it cannot be cancelled and our standard return policy will apply. See the Shipping and Return Policy page for more details.
Q: When will my order ship? A: At Stockpile Express, we guarantee that all in-stock orders received by 4pm EST Monday through Friday will ship the same day. Orders placed after 4pm EST will ship the next business day.
Q: What are my shipping options? A: During the checkout process you will select a shipping method from a dropdown box, including Next Day, 2nd Day Air, Standard Ground, Common Carrier.
Q: How can I check the status of my order? A: You can use the package tracking number contained in your confirmation email to check the status of your order.
Q: Can I ship my order directly to my customer? A: For security reasons, orders may be shipped only to the set list of addresses you establish when you set up your account.
Warranty & Returns FAQ
Q: My order was damaged in transit, what should I do? A: If your package arrived damaged, contact us at 833-392-0114 or email@example.com. Defective or unacceptable product conditions must be reported to us within 72 hours of receipt. You will then have up to 30 days to return the item(s).
Q: What is your return policy? We offer an easy, satisfaction guaranteed 30-day return policy on stock items. Non-stock item returns are subject to the manufacturer's return policy. All returns are subject to restocking fees. See the Shipping and Return Policy page for more details.
Q: What is the warranty on the products I purchase from Stockpile Express? A: Products purchased through Stockpile Express are covered under the manufacturer’s warranty policies. Warranty lengths vary from manufacturer to manufacturer. Contact us through the Live Chat feature on our website, at 833-392-0114 or firstname.lastname@example.org for more information.
Call us at: 833-392-0114
Email us: email@example.com
Customer Service Hours: M-F 8am-5pm EST
Orders Placed on Saturday and Sunday will be processed on the next business day. Closed the following holidays: New Year's Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.